COVID-19 Advisory

Due to high volume of patient visitors, we highly encourage you to schedule your appointment online through our Online Services.
If you want to Learn more about Safe @AHMC, click here.

Disclaimer: With AHMC’s commitment to give you a safe and reliable place to receive care, we always practice the best sanitation and disinfection process, because your health and safety is our highest priority.

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ELECTIVE ADMISSION

  1. The patient, doctor or doctor’s secretary accomplishes the Line-up for Admission Slip and submits the form to the Admissions Section together with the doctor’s orders via e-mail IPDNAVIBackEnd@asianhospital.com or face-to-face, or they may call the Admission Section in not less than 24 hours prior to the admission date.
  2. Once documents have been received, the Inpatient Navigator (Back-end Team) will confirm the receipt of the documents.
  3. One-day prior to the admission date, our Inpatient Navigator will call the patient to perform pre-admission patient education which includes Privacy and Confidentiality, Personal Items, Payment Reminders and Options, Cut-off Time, and Visiting Policy.

COVID SURGE GUIDANCE:

• Negative RT-PCR swab test results are required for both patients and their companions before elective inpatient admission. The test results must be dated at most five days from the time of admission. Both patient and companions must keep themselves within their bubbles or unexposed to other people with confirmed or suspected COVID-19 and asymptomatic at the day of confinement. Patients’ companions must remain the same throughout confinement; otherwise, a five-day old RT-PCR test result is required for each new companion.

A. OB-GYNE / MATERNITY PATIENTS

NORMAL DELIVERY

⮚ Please proceed to Genesis Center, 3rd Floor, Tower I.

CAESAREAN DELIVERY

⮚ Proceed to Admission Department 6-10 hours before the scheduled operation.
⮚ Upon completion of the Admission Forms, our Guest Services Associate will assist you to your room.
⮚ One hour before the scheduled caesarian procedure, you will be brought to the Genesis Center.
⮚ If you are experiencing labor pains or at your doctor’s request, you may proceed directly to the Genesis Center.

COMPLIMENTARY CANDLELIT DINNER – for validation of CRR Team

⮚ Because new life is always a celebration.
⮚ On the night prior to being discharged, we offer a small token of celebration by treating the mother and her partner to a candlelight dinner, “A pre-discharge dinner for two”.

COMPLIMENTARY MATERNITY BAG– for validation of CRR Team

⮚ Basic essentials that will be useful to new moms.
⮚ A handy gift to you prior to discharge.

COVID SURGE GUIDANCE:

  • All patients and companions are required to undergo RT PCR Test.
  • Only one (1) companion per patient is allowed. Switching of companion is NOT allowed.
  • Validity of RT PCR Test:
    7 days: Pregnant patients for TRIAL OF LABOR and her companion
    5 days: Pregnant patients and her companion for ELECTIVE CAESAREAN SECTION, ELECTIVE GYNECOLOGIC SURGERY including CURETTAGE, and OB-GYNE MEDICAL MANAGEMENT.

B. SURGICAL PATIENTS

Patients scheduled to undergo surgery must follow the following Pre-Operative Anesthesia instructions:

  • A fasting period prior to the operation is required. No drinking nor eating.
  • For ADULTS: 6 hours before surgery.
  • For CHILDREN aged 2-6: 4 hours before the surgery.
  • For NEWBORN to age 2 YRS OLD: 2 hours before the surgery.

However, patients may take morning medications (e.g., anti-hypertensive, anti-angina) with very little sips of water.

OUTPATIENT SURGERY

Be at the hospital at least two hours before the scheduled operation.

ADMISSION FOR EMERGENCY CASES

  • In the event of an emergency, admission to Asian Hospital and Medical Center is arranged through the Emergency Room.
  • All financial interactions will be deferred for any patient in critical condition until his or her condition is stabilized.
  • In our triage area, patients are promptly assessed and monitored.
  • After a quick assessment, patients can be transferred to enclosed observation areas within the emergency services complex, which offer more privacy and are conducive to healing.
  • Critically ill patients are monitored closely with our cardiac monitor
  • Highly accessible, our well-equipped treatment area provides quick and intensive care for trauma and critically-ill patients.

CONTACT EMERGENCY SERVICES

Direct Line: +63 2 8-876 5739
Trunk line: +632 8-771-9000 ext. 8191, 8196, 5755, or 5809

PRE-ADMISSION PAYMENT

IN-PATIENT STAY

50% of estimated financial responsibility. Collected prior to admission.

OUTPATIENT

100% of estimated cost. Collected prior to admission.


Dear Valued Patient,

Thank you for choosing Asian Hospital to be your partner in addressing your healthcare needs.

It is our solemn vow to provide you with our unique hand of service that will make you and your family comfortable while staying here at the hospital.

As we welcome you to your home away from home, here are some information that you will find useful during your stay.

Patient Identification

Each Patient is issued an I.D. band where your key identifiers are indicated such as full name, date of birth, and hospital number.  For your safety, please DO NOT remove the I.D. band and expect that your care team will be repeatedly asking for your full name and date of birth prior to any procedure.

Quality Care

You are entitled to receive proper evaluation and treatment. You have the right to be cared for by a physician whom you know is free to make clinical and ethical judgements without any outside interference, and you will always be treated in accordance with your best interest and generally approved medical principles.

Privacy and Confidentiality

We assure you that your care in the hospital, as well as your medical records, is treated with utmost confidentiality.  

Personal Items

To alleviate you from any worries of bringing your personal items, we will provide you basic amenities such as toiletries. You may also bring home your pillow upon discharge. Other electrical items such as fans, blowers, iron, etc. are discouraged.

As we all work together in making you feel better and in preparation to you going home, here are some important reminders that will help you have a more hassle-free discharge:

  1. For HMO and Corporate Clients Please submit the Letter of Authority (LOA) within 24 hours upon admission.  Kindly coordinate with your HMO Coordinator or Corporate Representative regarding this requirement.
  2. For International Insurance card holders – You may coordinate with your insurance coverage with the International Health Services located at the Main Lobby with local number 5838.
  3. Kindly note that PhilHealth benefit coverage will still be subject for evaluation and shall be determined based on final diagnosis, management / procedure and medical treatment provided upon discharge.
  4. Our Financial Counselors will be visiting or calling you on a regular basis to give you an update on your running bill. This will give you an opportunity to review your charges and update your payments during your stay.

Standard check-out time is 11:00 AM. Should you wish to extend your stay, a half-day charge will be applied until 5:00 PM, and a full-day rate will be charged thereafter.

A more detailed compendium of what to expect during your confinement is available inside your room and can be found on your table top.
For everyone’s safety, and as a precautionary measure, AHMC is strictly implementing ONE (1) COMPANION / VISITOR PER PATIENT ONLY.

VISITING POLICIES

VISITING HOURS ARE FROM 6.00 AM – 9.00 PM

  • Visiting / viewing hours for special nursing care units such as the Intensive Care Unit (ICU), Genesis and Neonatal Transitional Unit, may vary depending on the unit policies.
  • Children below 7 years of age are discouraged from visiting confined patients.
  • Patients in private rooms are allowed a maximum of two (2) family member / watchers to stay with them

COVID-19 VISITING GUIDELINES:

  • NO VISITORS ARE ALLOWED in all inpatient care units. Online family visits may be arranged with Customer Experience staff at (02) 8-771-9000 locals 5827 or 5829.
  • Negative RT-PCR swab test results are required for both patients and their companions before elective Inpatient admission. The test results must be dated at most five days from the time of admission. Both patient and companions must keep themselves within their bubbles or unexposed to other people with confirmed or suspected COVID-19 and asymptomatic at the day of confinement. Patients’ companions must remain the same throughout confinement; otherwise, a five-day old RT-PCR test result is required for each new companion.
  • All patients, both Inpatients and Outpatients, and their companions must WEAR FACE MASK AND FACE SHIELD AT ALL TIMES while in the hospital premises and even within their private rooms, unless medically justified by their attending Physician.  This is to protect both patients and staff from infecting others and getting infected by others.