Patients and Visitors' Guide

The International Health Services (IHS) is in charge of coordinating the daily activities of foreign and fly-in patients. The goal of the unit is absolute coordination between external and internal shops for the patient’s entire healthcare journey, from their arrival in the hospital to their departure back to their respective home countries. The IHS team works closely with the attending Physicians, Nursing Services, Ancillary Services, Business Office, and other hospital personnel.

The PhilHealth section of Asian Hospital and Medical Center provides accurate computation of benefits and timely rendering of service to qualified PhilHealth members in the hospital. It provides excellent customer service in handling basic queries to our clients and patients during their hospital visit, assesses all Philhealth documents submitted by the patients/relatives, and computes the Philhealth benefits of both in and out patient cases

Asian Hospital and Medical Center is committed in providing you with the highest standard quality of care. This policy outlines our ongoing obligations to you in respect of how we manage your personal data. In order to guarantee the safety and confidentiality of your personal data, Asian Hospital and Medical Center has developed a privacy policy that aims to provide the efficient and effective implementation of appropriate standards for personal data protection, in compliance with Republic Act No. 10173 or the Data Privacy Act of 2012 (“DPA”), its implementing rules and regulations, and other applicable laws and regulations on personal data privacy protection (“Privacy Laws”). This Privacy Statement summarizes our policies regarding the collection, use, and disclosure of the personal data we receive from clients and/or from users of this site.

Asian Hospital and Medical Center firmly believes in the value of education in empowering patients and their families to render care decisions intelligently and to participate actively in the health care processes. As our partner in your care we want you to know.

In most cases, your main Attending Physician will inform you upon admission of the estimated duration of your hospital stay and the expected date of your discharge. When this is not possible, you will still be informed several days ahead of your expected discharge date. Ask your doctor when he would be able to write the discharge orders because this will trigger all other hospital procedures such as the preparation and issuance of discharge instructions, reconciliation of your medications and computation of the final bill.

Arrangement for admission is made during a patient’s appointment with the doctor at our Medical Office Building. Fill out a pre-admitting record. This will be forwarded to the Admission Department. During admission, please inform our Admitting Staff if you plan to use your HMO, health insurance, or corporate credit line to pay for your hospitalization.

Health Maintenance Organization

Visiting Policies Visiting hours are from 6:00 am to 9:00 pm. Visiting/viewing hours for special nursing care units such as the Intensive Care Unit (ICU), Genesis and Neonatal Transitional Unit, may vary depending on the unit policies. Children below 7 years of age are discouraged from visiting confined patients. Patients in private rooms are allowed a maximum of two (2) family members/watchers to stay with them during the night, and one (1) family member for patients in semi-private rooms and ward.