In providing you our services, we may ask you to supply us with certain information that can be used to contact or identify you (“personal data”). These personal data may include, but is not limited to, information which may be used for identification and communication purposes (e.g., names, home addresses, email addresses, phone numbers, and government identification numbers), other personal circumstances, and educational background. These personal data will also include medical background and history, and other relevant information in connection to your diagnosis and treatment in the hospital.
We collect your personal data for the primary purpose of providing you our services and also providing information to our partner Health Maintenance Organizations (“HMOs”) and Insurance organizations, enabling us to efficiently and timely deliver our services to you. We may also use your personal data for third party service providers, hospital-related entities, and government entities (such as, but not limited to DOH, PhilHealth, FDA, DOT) in circumstances where you would reasonably expect such use or disclosure of your personal data. You may withdraw your consent (subject to applicable Privacy Laws) to the processing of your personal data at any time by contacting us in writing.
When we collect personal data, we will be more than willing to personally explain to you, to the greatest extent possible, the reason we are collecting such information and how we plan to use it.
We may use your personal data to contact you with newsletters, updates, information campaigns, marketing or promotional materials, and other information that may be related to the services we provide.
Your personal data may be obtained through many ways including interviews; application forms; correspondence; telephone and facsimile; email; asianhospital.com website;
AsianHospital and MedicalCenter’s official social media accounts including Facebook, Twitter, Instagram, and Youtube; and third parties such as HMOs, insurance organization, and online survey applications.
However, please be reminded that most of the personal data we have at hand were acquired from what you have provided to us. You provide us personal data when you:
Your personal data may be disclosed to third parties only with your consent, unless otherwise provided for in the DPA and Privacy Laws. Your personal data may be electronically shared through the hospital information system, which can only be accessed by authorized personnel.
In these cases, we will ensure that your personal data is disclosed on a confidential basis and is always subject to the applicable privacy laws.
In some instances, we may, with your consent, disclose your personal data to our affiliates, subsidiaries, related entities, and authorized partners, including third parties, as part of our regular business operations and for the provision of our services. However, we will never share, rent, or sell your personal data to third parties outside of our affiliates, subsidiaries, related entities, and authorized partners, except in special circumstances where you may have given your specific consent for, and as noted in this policy and in other instances where such disclosure is mandated by applicable and relevant laws or regulations.
When your personal data is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify or anonymize your personal data. However, most of the personal data is or will be stored in files, which will be kept by us for a minimum of 15 years.
You may access the personal data we have of you and update and/or correct it, subject to certain exceptions. If you wish to access your personal data, please contact us in writing.
We will not charge any fee for your access request, but may charge a reasonable administrative fee for providing a copy of your personal data.
In order to protect your personal data, we may require necessary identification procedure from you before releasing the requested information.
You are granted certain rights in relation to your personal data under the privacy laws, in particular, the DPA. We would like to ensure that we have your consent before proceeding to collect, use, and disclose your personal data for the purposes that we have identified. You have the right to be informed of these specific rights, to object to the processing of your personal data, to access, update, and correct your personal data, and to withdraw your consent, and/or edit your consent preferences at any time.
Mr. Jayson M. Chavez
Data Privacy Officer
Address: 2205 Civic Drive, Filinvest City, Alabang, Muntinlupa City
Telephone: 771-9000 loc. 8492
From time to time, we may change or update our privacy statement, policies, and practices to comply with government and regulatory requirements, to adapt to new technologies and protocols, to align with industry practices, or to fulfill other legitimate purposes.
You will always be provided notice if these changes are significant and if we are required by law, we will ensure to obtain your updated consent.